In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

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How to mitigate unconscious and other forms of bias

| Regulation of appointments | Public Appointments

A guide on how to mitigate unconscious and other forms of bias during appointments rounds  (August 2019 update).

Download publication as pdf
Download How to mitigate unconscious and other forms of bias publication as pdf
Download publication as msword
Download How to mitigate unconscious and other forms of bias publication as msword