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In some circumstances, it can currently take up to 4.5 months to conduct an initial assessment for some complaints, particularly if they are complex. We are doing everything we can to reduce this time. You can find average timescales for each stage of complaint handling across all types of complaints here.

Key elements of the Code of Practice and its Guidance

| Regulation of appointments | Public Appointments

A handy reminder document covering key elements of the Code of Practice and guidance (August 2019 update).

Download publication as pdf
Download Key elements of the Code of Practice and its Guidance publication as pdf
Download publication as msword
Download Key elements of the Code of Practice and its Guidance publication as msword